Contact Us
문의하기 · We'd Love to Hear From You
We value your feedback and are always looking to improve Glowmi. Whether you have questions about our AI beauty tools, suggestions for new features, or want to report an issue, the easiest way to reach us is through our in-app feedback widget.
Send Us Feedback
Click the feedback button inside the Glowmi app to send us a message directly. You can include screenshots and details — we read every submission.
Open Glowmi →How to Contact Us
In-App Feedback Widget
Visit glowmi.org and click the feedback button (bottom-right corner). You can send messages, attach screenshots, and describe issues directly. This is the fastest way to reach us.
Response Time
We review all feedback regularly and typically respond within 48 hours during business days.
What You Can Contact Us About
General Questions
Have a question about how to use Glowmi's AI beauty tools, skin type quiz, or any other feature? Send us a message through the feedback widget and we will get back to you as soon as possible. You can also check our blog for detailed guides and how-to articles.
Feature Suggestions
We are constantly improving Glowmi and adding new features based on user feedback. If you have an idea for a new tool, analysis type, or content category, we would love to hear about it. Please include as much detail as possible about what you would like to see and how it would help your K-Beauty journey.
Content Corrections
We strive for accuracy in all our content, including clinic information, procedure details, product recommendations, and ingredient data. If you notice any outdated or incorrect information — whether it is a clinic that has closed, a price that has changed, or a product that has been reformulated — please let us know and we will update it promptly. Accurate information is our top priority.
Bug Reports
If you encounter a technical issue with the website, such as an AI tool not loading, a feature not working as expected, or a display problem on your device, please let us know with the following details:
- What you were trying to do
- What happened instead
- Your device and browser (e.g., iPhone 15, Safari)
- A screenshot if possible (you can attach one in the feedback widget)
Partnership Inquiries
Are you a K-Beauty brand, dermatology clinic, or content creator interested in working with Glowmi? We are open to collaborations that benefit our community. Please reach out through the feedback widget with details about your organization and how you envision working together.
Data Requests
If you would like to request access to, correction of, or deletion of your personal data, you can use the "Delete All My Data" button on the My Page tab within the app. This permanently removes all your data from our database.
For full details on how we handle your data, please see our Privacy Policy.